Wildies Casino Privacy Policy

At Wildies Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at wildies.com. By creating an account and using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering with us.

1. Who We Are

We operate Wildies Casino under the Computer Gaming Licensing Act 007 of 2005, holding licence number ALSI-202409025-FI2. As the licensed operator of this platform, we are responsible for the lawful processing of all personal data we collect from our players. We are committed to ensuring that your information is handled securely, transparently, and in compliance with applicable data protection legislation.

2. Information We Collect

When you register and interact with our Wildies Casino platform, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Account credentials, including username and password
• Payment and financial details, including deposit and withdrawal method data
• Identity verification documents submitted during KYC checks
• Gaming activity, including wagers placed, games played, and session history
• Device information, IP address, browser type, and operating system
• Communications you send to our customer support team
• Bonus usage data, including wildies casino promo code redemptions and promotional interactions

3. How We Use Your Information

At Wildies Casino, we use the data we collect for a number of lawful purposes. We rely on legitimate interests, contractual necessity, and your consent as the basis for processing, depending on the context. Specifically, we use your information to:

• Create and manage your player account
• Verify your identity and age in compliance with our licence obligations
• Process deposits and withdrawals via your chosen payment methods
• Deliver bonuses, free spins, and promotional offers where applicable
• Provide 24/7 live chat and email customer support
• Monitor gaming behaviour to support responsible gambling obligations
• Detect and prevent fraud, money laundering, and other prohibited activity
• Improve our platform, game categories, and overall user experience
• Comply with our regulatory and legal obligations as a licensed operator
• Send you marketing communications where you have opted in to receive them

4. Cookies and Tracking Technologies

Our Wildies Casino website uses cookies and similar tracking technologies to ensure our platform functions correctly and to improve your browsing experience. These technologies help us understand how players navigate our site, which pages they visit most, and how they interact with our game library and promotions.

Types of Cookies We Use

• Essential cookies: Required for the site to operate — including login sessions and account access
• Analytical cookies: Help us understand player behaviour and improve our services
• Functional cookies: Remember your language preference and other personalised settings
• Marketing cookies: Used to deliver relevant promotional content based on your activity

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating Wildies Casino. These include:

• Payment processors handling your deposits and withdrawals (Visa, Mastercard, Skrill, Neteller, MuchBetter, and others)
• Identity verification and KYC service providers
• Game software providers who supply our 3,100-game library
• Fraud prevention and anti-money-laundering service providers
• Regulatory authorities and law enforcement bodies when required by law
• IT and hosting infrastructure partners

All third parties we work with are contractually required to process your data lawfully and to maintain appropriate security standards.

6. Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by our licensing obligations and applicable law. In most cases, we are required to retain transaction records and account data for a minimum of five years following account closure. We will securely delete or anonymise your data once the applicable retention period has expired.

7. Restricted Countries and Jurisdictional Limits

At Wildies Casino, we do not knowingly collect personal data from residents of restricted territories. Our platform is not available to residents of the United States and its territories, or to residents of any country appearing on the FATF blacklist — currently North Korea, Iran, and Myanmar. If we determine that an account has been opened by a person residing in a restricted jurisdiction, we reserve the right to close that account and withhold any associated funds in accordance with our Terms and Conditions.

We also prohibit the use of VPNs, proxies, or similar tools designed to mask your real location. Circumventing our geo-restrictions in this manner constitutes a breach of our Terms and may result in the forfeiture of funds.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to our legal and regulatory obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another controller in a structured format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our Wildies Casino platform uses SSL encryption to secure all data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel with a legitimate need to process it.

10. Children and Minors

Our services are intended exclusively for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account with us, we will close that account immediately and delete any associated data. We encourage parents and guardians to make use of parental control tools to prevent underage access to gambling platforms.

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Where we make material changes, we will notify you through the platform or via email. We recommend that you review this document periodically to stay informed about how we protect your data. Continued use of our Wildies Casino services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please do not hesitate to get in touch with us. Our customer support team is available 24 hours a day, 7 days a week, via live chat on wildies.com or by email. We are here to help and will do our best to address your query promptly and thoroughly.